Security - Identity & Access

AI-Powered Identity & Access for Higher Education.


Passkeys, AI Voice password reset, and the most MFA options in higher ed with first-time account claim and no temporary passwords, single sign-on across every app, and self-service by default. All branded to your institution, and layered on top of Entra and Duo rather than ripping them out.

See It to Believe It

200+ institutions · passkey sign-in 8× faster · live in as little as 30 days

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See passkeys, MFA, and AI Voice reset on your own directory.

Identity institutions across higher education
Why QuickLaunch Identity

One Login. Every App. Zero Temporary Passwords.

Login is the single biggest driver of help-desk volume in higher ed and emailed credentials are a phishing attack waiting to happen. QuickLaunch turns identity into a secure, self-service front door: users claim their own account, choose the MFA that fits their situation, and reset by voice at 2 AM without ever opening a ticket.

1

First-Time Account Claim, no temporary passwords

users claim their identity securely on day one; nothing emailed, nothing to phish, nothing to reset.

2

The most MFA options in higher ed

Passkeys, YubiKeys, biometrics, mobile push, Authenticator, email OTP, SMS, security questions, and geofencing one method per user, per risk profile.

3

Passkeys, 8× faster

a 98% sign-in success rate vs. 32% for password + MFA, 81% fewer login help-desk incidents, and phishing-resistant authentication to NIST AAL2.

4

AI Voice Password Reset

students reset by voice, 24/7, in natural language — meeting them at any hour and taking the biggest ticket driver off the queue.

5

Branded to your institution

every claim, sign-in, and reset screen carries your logo, colors, and voice.

6

Insights & analytics

see in real time who has access, from what device, and where they are signing in from.

The Platform

One Identity Engine, Every Access Event

Four capabilities, one identity sign-in, verification, and self-service across every application your campus runs.

Single Sign-On

One identity across 100+ applications and service providers, from the SIS to the LMS.

Multi-Factor Auth

The most options in higher ed — passkeys, YubiKeys, biometrics, OTP, and more.

Identity & Access Engine

One identity, every app

Self-Service

AI Voice reset, self-service password reset, and first-time account claim no ticket.

Identity Assurance

Phishing-resistant to NIST AAL2, with geofencing step-up on abnormal activity.

Student & Faculty Experience

Day-One Access, No Password in an Inbox

QuickLaunch puts users in control and takes the help desk out of the loop. AI Voice Password Reset answers the phone any hour of the day — the single biggest driver behind the ~95% ticket reduction our institutions see.

  • Day-one access - to the LMS, email, and every campus app the moment enrollment posts.
  • First-time claim, no temp passwords - nothing emailed, nothing to phish.
  • Passkey sign-in 8× faster - with a 98% success rate vs. 32% for password + MFA.
  • AI Voice reset, 24/7 - locked out at 2 AM resolves itself, no agent required.
Self-Service Identity

Claim, Sign In, Reset By Voice, Without a Ticket

QuickLaunch puts users in control and takes the help desk out of the loop. AI Voice Password Reset answers the phone any hour of the day — the single biggest driver behind the ~95% ticket reduction our institutions see.

  • AI Voice Password Reset - natural-language reset, 24/7, with no agent and no wait.
  • Self-Service Password Reset - over portal, SMS, or mobile app, with MFA.
  • First-Time Account Claim - guided, branded, identity-verified before onboarding.
  • Username Recovery & Activation - the full front door, handled without IT.
See It in Action

Passkeys: Sign In 8× Faster

How passwordless sign-in works phishing-resistant, faster, and simpler for every student.

Across Every User

Where QuickLaunch Identity Works

Students, faculty, staff, contractors, and dual-role users all have different devices, risk profiles, and tolerance for friction. QuickLaunch meets each one.

Passwordless Sign-In

Passkeys and biometrics sign users in 8× faster than password + MFA and are cryptographically bound to the real site fake login pages can't intercept them.

"Why is login still the #1 ticket?" not anymore.

24/7 Self-Service

AI Voice Password Reset and self-service portal handle resets, recovery, and account claim at any hour no agent, no wait, no ticket.

"It's 2 AM and I'm locked out." handled.

Testing-Center & Phoneless MFA

Email OTP, YubiKeys, and security questions cover students without smartphones and environments where phones aren't allowed without turning MFA off.

"Phones aren't allowed in the testing center." covered.
Why Institutions Deploy QuickLaunch

Benefits of Modern Identity & Access

Cut Help-Desk Volume
Self-service claim, reset, and AI Voice take login off the queue — institutions see up to ~95% fewer identity tickets.
Kill the Password Attack Surface
No temporary passwords emailed, and passkeys are phishing-resistant — closing the stolen-credential vector behind most breaches.
Meet Every Student
The most MFA options in higher ed give phoneless, testing-center, and clinical users a secure path no one gets locked out.
Layer On, Don't Rip & Replace
QuickLaunch complements Entra and Duo, letting you deploy different methods by user group and risk profile. Complete. Not Compete.
Prove Compliance
Phishing-resistant MFA to NIST SP 800-63-4 AAL2 is baked into the product, not bolted on.
Recently Released

New in QuickLaunch Identity

We ship constantly. Three of the latest additions to the access layer.

NewSmart AccessA web application firewall for identity. Allow or deny sign-ins by IP address, country, and directory group combine conditions into org-specific rules, enforced automatically at authentication, all from one admin console.
NewTemporary Access CodeWhen a user's MFA device is unavailable, the helpdesk generates a secure temporary code valid 1 to 24 hours, auto-expiring, admin-only, and fully audit-logged. A secure fallback that cuts login disruption and speeds account recovery.
Now GAExternal Access Methods (EAM) QuickLaunch registers as an authentication method inside Microsoft Entra ID, so when a user signs into Microsoft 365, Microsoft hands the MFA challenge to QuickLaunch. One MFA authority across both worlds apply your QuickLaunch factors (Email OTP, security questions, YubiKey, passkeys) to Microsoft sign-ins, no separate Microsoft Authenticator enrollment. This is Complete. Not Compete.
For Every Population & Risk Profile

One Platform, Every Method

Single Sign-On

One identity across 100+ apps and service providers.

Multi-Factor Auth

Passkeys, YubiKeys, biometrics, OTP, geofencing & more.

Self-Service & Voice

AI Voice reset, password reset, first-time claim.

Insights & Analytics

Real-time visibility into who has access, from where.

Certified Ellucian Partner

Verified for SaaS - Banner & Colleague

QuickLaunch is a Certified Ellucian Partner, verified in the Ellucian Partner Network for SaaS on both Banner and Colleague identity built on a sanctioned, supported path to the cloud.

QuickLaunch ILM — Ellucian Partner Network Verified for SaaS (Banner) QuickLaunch ILM — Ellucian Partner Network Verified for SaaS (Colleague)
Customer Success Story

55,000 Users. 100+ Apps. ~95% Fewer Tickets.

Community College of Baltimore County replaced a help desk handling 1,000 password resets a day with self-service SSO, MFA to 75,000 users, and guided account claim onboarding 107,000+ accounts since go-live and cutting ticket volume by nearly 95%.

~95%
Reduction in IT help-desk tickets
<2 Mo
To full production
107K+
Accounts claimed since go-live
Results Across the Network

The Numbers Institutions See

200+
Institutions in the QuickLaunch network
8×
Faster sign-in with passkeys
98%
Passkey sign-in success rate
81%
Fewer login help-desk incidents
9
MFA methods, the most in higher ed
900K+
Identity records under management
FAQ

Frequently Asked Questions

What is QuickLaunch Identity?
QuickLaunch Identity is the access layer for higher education — single sign-on across every app, the widest range of MFA in the sector, first-time account claim with no temporary passwords, and self-service reset including AI Voice. It is built for the mix of students, faculty, staff, and contractors a campus runs, and it is branded to your institution.
What MFA methods do you support?
Passkeys, YubiKeys, biometrics, mobile push, Authenticator apps, email OTP, SMS OTP, security questions, and geofencing-based step-up. You can deploy different methods to different user groups by risk profile — passkeys for those who can, email OTP for phoneless students, YubiKeys for admins.
Does QuickLaunch replace Entra or Duo?
No — QuickLaunch layers on top. Entra gives you one MFA path; a campus needs several. QuickLaunch complements your existing identity provider with higher-ed-specific methods and lifecycle, so you add capability without a rip-and-replace. See the four gaps we fill — Complete. Not Compete. →
What is AI Voice Password Reset?
An AI voice agent that lets students reset their password by phone, 24/7, in natural language — verifying identity and completing the reset without a help-desk agent. It meets students at any hour and removes the single biggest self-service password-reset ticket driver from your queue.
Case Studies

Institutions Already Securing Identity

55,000+ FTE · <2 Months
Community College of Baltimore County

Centralized SSO across 100+ service providers, MFA rolled out to 75,000 users, and guided self-service account claim — cutting a 1,000-reset-a-day help desk by nearly 95%.

107,000+ accounts claimed

Identity & Access
Texas A&M International University

Single sign-on and multi-factor authentication across the campus application portfolio, with self-service reset and recovery taking onboarding off the help-desk queue.

SSO + MFA, self-service by default

Identity & Access
University of Houston-Clear Lake

First-time account claim with no temporary passwords and self-service identity for students, faculty, and staff branded end to end to the institution.

Passwordless onboarding

Ready to Give Your Campus a Secure,
Self-Service Front Door?

Passkeys, the full MFA suite, AI Voice password reset, and first-time account claim branded to your institution, live in as little as 30 days.

Request a Demo